Contact
Contact Eterlens
Need help choosing a strength, checking an order, or starting an exchange? Use the contact form on this page and include the email address used at checkout. If your message is about an existing order, include the order number so support can find it quickly.
What to include
- Strength help: tell us what reader strength you use now and what close-up task feels difficult.
- Order help: include your order number, shipping name, and the change you need.
- Exchange help: mention the frame, current strength, and the strength or style you want to try next.
For faster support, keep the glasses, case, and packaging until your request is resolved.
Send the details that help us answer faster
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Strength help
Strength guideTell us what strength you use now, what feels blurry, and whether the pair is for phone, book, menu, or desk use.
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Order support
Track orderUse the email from checkout and include the order number, shipping name, and the change you need.
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Exchange questions
Shipping and returnsKeep the glasses, case, and packaging while strength or style questions are being resolved.
Contact Eterlens
Before you send
Clear support starts with the right context. These quick notes keep the answer useful.
What should I include?
For orders, include the order number. For strength help, include your current reader strength and the task that feels difficult.
Need an exchange?
Start within 30 days of delivery and keep the pair, case, and packaging in returnable condition.
Made an address mistake?
Contact support as soon as possible. Changes are only possible before fulfillment moves too far.
Need help using the site?
Tell us what you were trying to do and we will help you complete the same task another way.
Helpful paths
Keep moving while you wait
Support should not be a dead end. These links keep the buying path clear.
