FAQ

Frequently asked questions

What strength should I choose?

Start with the reader strength you already use. If this is your first pair, +1.50 to +2.00 is a common everyday range, while +1.00 is milder and +2.50 to +4.00 is stronger for close print.

Can I exchange the strength?

Yes, the store is designed around a 30-day exchange path when the glasses and packaging stay in returnable condition. Use the exchange option if the frame is right but the close-up strength needs adjusting.

Are these prescription glasses?

No. Eterlens readers are non-prescription reading glasses for close-up tasks. They are not a replacement for an eye exam or prescription eyewear.

Which frame should I choose first?

Rimless and ultra-light frames feel subtle. Round frames soften the face. Black, tortoise, brown, clear, and warm neutrals are the easiest first colors to style.

When will my order ship?

Available shipping options and estimated timing are shown at checkout. After purchase, watch your email for order and tracking updates.

Read the Strength Guide

Support that keeps the buying path calm

Order clarity
Use the same email address from checkout, and keep the order number close when contacting support.
Contact support
30-day exchanges
Start within 30 days of delivery. Keep the glasses, case, and packaging in returnable condition while strength or style questions are resolved.
Shipping and returns
Strength help
If the first pair is not right, compare the current strength to your normal reading distance before exchanging.
Strength guide