Track Order
Track your order
After checkout, order updates are sent to the email address used at purchase. Shipping options and estimated delivery timing are shown at checkout before payment.
If you need help
- Check the order confirmation email for your order number.
- Use the same email address when contacting support.
- If tracking has not updated yet, allow the carrier time to scan the package after shipment.
For address changes or delivery questions, contact us as soon as possible with your order number.
Support that keeps the buying path calm
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Order clarity
Contact supportUse the same email address from checkout, and keep the order number close when contacting support.
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30-day exchanges
Shipping and returnsStart within 30 days of delivery. Keep the glasses, case, and packaging in returnable condition while strength or style questions are resolved.
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Strength help
Strength guideIf the first pair is not right, compare the current strength to your normal reading distance before exchanging.
Clear answers near support tasks
Find the order number, keep the case, and contact support before sending anything back.
Need shipping timing?
Available delivery options, estimated timing, and any shipping cost are shown at checkout before payment.
Need an exchange?
Start within 30 days of delivery, keep the pair and case in returnable condition, and contact support with your order number.
Made an order mistake?
Contact support quickly with the order number before fulfillment moves too far.
Hard to use the site?
Contact support and we will help you complete the same task another way.
Keep moving
Helpful paths from here
Support pages should always leave a clear route back to choosing the right pair.
