Shipping & Returns

Shipping, returns, and exchanges

Eterlens is built around an easier first-pair decision. Shipping options, available delivery timing, taxes, and any shipping cost are shown at checkout before payment. Use the email address you check most often so order and tracking updates are easy to find.

30-day exchanges

If the strength or style is not right, request an exchange within 30 days of delivery. The glasses, lenses, case, and packaging should be kept in returnable condition. Exchanges are meant to help with common first-pair issues such as choosing a nearby strength or switching to a more wearable frame shape.

Returns

Return eligibility depends on the condition of the item and the timing of the request. Items that are scratched, heavily worn, altered, missing packaging, or outside the return window may not be eligible. Contact support before sending anything back so the return path can be matched to your order.

Order changes

If you notice an address or strength mistake, contact us as soon as possible with your order number. We can only adjust an order before it has moved too far into fulfillment.

Contact support

Support that keeps the buying path calm

Order clarity
Use the same email address from checkout, and keep the order number close when contacting support.
Contact support
30-day exchanges
Start within 30 days of delivery. Keep the glasses, case, and packaging in returnable condition while strength or style questions are resolved.
Shipping and returns
Strength help
If the first pair is not right, compare the current strength to your normal reading distance before exchanging.
Strength guide