Accessibility
Accessibility
Eterlens is built for people who want a clearer, calmer way to shop for reading glasses. We aim to keep page structure readable, buttons understandable, color contrast comfortable, and text large enough for close comparison.
What we review before launch
- Product pages must be usable on desktop and mobile.
- Strength, shipping, return, and checkout information should be easy to find.
- Images should support product understanding instead of hiding key details.
If any part of the site is hard to use, contact us and we will help you complete the same task another way.
Support that keeps the buying path calm
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Order clarity
Contact supportUse the same email address from checkout, and keep the order number close when contacting support.
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30-day exchanges
Shipping and returnsStart within 30 days of delivery. Keep the glasses, case, and packaging in returnable condition while strength or style questions are resolved.
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Strength help
Strength guideIf the first pair is not right, compare the current strength to your normal reading distance before exchanging.
Clear answers near support tasks
Find the order number, keep the case, and contact support before sending anything back.
Need shipping timing?
Available delivery options, estimated timing, and any shipping cost are shown at checkout before payment.
Need an exchange?
Start within 30 days of delivery, keep the pair and case in returnable condition, and contact support with your order number.
Made an order mistake?
Contact support quickly with the order number before fulfillment moves too far.
Hard to use the site?
Contact support and we will help you complete the same task another way.
Keep moving
Helpful paths from here
Support pages should always leave a clear route back to choosing the right pair.
